Privacy Policy

East Coast Fiat Professional is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how East Coast Fiat Professional manages personal information. It is structured as follows:

1. Personal information East Coast Fiat Professional collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting East Coast Fiat Professional and complaints
10. Changes to Privacy Policy

1. Personal information East Coast Fiat Professional collects

The main types of personal information East Coast Fiat Professional collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with East Coast Fiat Professional such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for East Coast Fiat Professional's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for East Coast Fiat Professional's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for East Coast Fiat Professional's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with East Coast Fiat Professional.

East Coast Fiat Professional collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records East Coast Fiat Professional keeps of telephone calls, or emails received, or messages sent to East Coast Fiat Professional or posted on East Coast Fiat Professional's pages on social media);
• East Coast Fiat Professional's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, East Coast Fiat Professional collects personal information in connection with running its business directly from the individual concerned. On occasion East Coast Fiat Professional may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

East Coast Fiat Professional stores personal information in electronic and paper form.

East Coast Fiat Professional uses and discloses personal information as follows:

• to source vehicles and sell them to East Coast Fiat Professional's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with East Coast Fiat Professional's customers and prospective customers;
• to obtain products, services or information from East Coast Fiat Professional's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information East Coast Fiat Professional knows about them);
• to operate and manage East Coast Fiat Professional's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to East Coast Fiat Professional. For example, East Coast Fiat Professional may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. East Coast Fiat Professional also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

East Coast Fiat Professional uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information East Coast Fiat Professional uses in the operation of the computer program is browsing history on East Coast Fiat Professional's websites, name, contact information, and other information you may input into East Coast Fiat Professional's websites. The level of human oversight East Coast Fiat Professional provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by East Coast Fiat Professional's staff.

4. Cookies

East Coast Fiat Professional uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by East Coast Fiat Professional's web server. East Coast Fiat Professional may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on East Coast Fiat Professional's platforms and those social media platforms. East Coast Fiat Professional's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of East Coast Fiat Professional's website.

5. Links to other websites

East Coast Fiat Professional's website may contain links to third party websites. East Coast Fiat Professional does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from East Coast Fiat Professional and do not wish to receive these communications from East Coast Fiat Professional in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to East Coast Fiat Professional.

7. Overseas transfers

East Coast Fiat Professional's website/s are hosted in Australia. On occasion, a third party service provider East Coast Fiat Professional engages or that East Coast Fiat Professional is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information East Coast Fiat Professional holds about them by contacting East Coast Fiat Professional during business hours on (07) 3272 7777 or via the contact page.

East Coast Fiat Professional may require an individual making a request to verify their identity before processing their request.

East Coast Fiat Professional will aim to respond to all requests promptly and within 30 days.

East Coast Fiat Professional may refuse a request where permitted or required by law. East Coast Fiat Professional will comply with any regulatory requirement to give reasons for its decision.

9. Contacting East Coast Fiat Professional and complaints

If you have any queries, concerns or complaints about how East Coast Fiat Professional handles your personal information please contact East Coast Fiat Professional during business hours on (07) 3272 7777 or via the contact page. East Coast Fiat Professional may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that East Coast Fiat Professional can understand the nature of your concern. In most cases, East Coast Fiat Professional will ask that you put your request in writing.

East Coast Fiat Professional takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by East Coast Fiat Professional's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 3272 7777
• Mailing Address: 1169/1175 Beaudesert Rd, Acacia Ridge, QLD, 4110

10. Changes to Privacy Policy

East Coast Fiat Professional may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.